Remote Control Assistance

Ask your employees and customers, and they’ll tell you that nothing is more satisfying than having their IT issue resolved quickly by a friendly help desk agent. One of the best ways to achieve this level of customer satisfaction is to give help desk agents permission-based remote control of your callers’ PCs.

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This service includes step-by-step voice and visual resolution of your callers’ issues. Callers see the help desk agent controlling their mouse and keyboard, and callers regain full control of their PC at any time.